Last Updated: September 6, 2023

ShiftKey Privacy Policy

Introduction. This notice describes how we use your personal information.

This ShiftKey Privacy Policy (“Privacy Policy”) applies to ShiftKey’s online platforms located at and all pages accessible through such site (“Site”); , (2) ShiftKey’s mobile application, and (3) all other related services services available through ShiftKey’s technology and products of (collectively known as the “Platform”) ShiftKey LLC, a Texas limited liability company and its affiliates including but not limited to OnShift, Inc. (“ShiftKey,” “we,” or “us”) that link to this Privacy Policy. We take your privacy very seriously. How we will handle information we learn about you depends upon what you do when using one of our services, mobile applications, or websites (collectively our “Services”). Our Platform connects independent healthcare providers (“Provider” or “Providers”), as self-employed or independent contractors, to healthcare facilities (“Facility” or “Facilities”) for the purpose of engaging in business-to-business arrangements whereby the two may contract for services needed by the Facility. We strive to make all choices you make while using our Services as transparent as possible. We also hold the security of your personal information and business information as our top priority. This Privacy Policy covers personally identifiable information and other information that you provide us through your use of our Services. The purpose of this Privacy Policy is to explain what information we collect, how we may collect it, to whom we may disclose it, and certain other matters related to such information, including the choices you have regarding our collection of information. We reserve the right to make changes to this policy at any time and will update this Privacy Policy on the Services when we do so.

During your use of the Services, ShiftKey may collect the following information data about you:

1.1 Information Provided by You

Personal information that you provide to us, such as your user ID and password, name, email address, telephone number, physical address, birth date, gender, zip code, or content you provide by filling in forms through our Services, or other information that can be collected via the Site. You may give us Personal Information about you by filling in forms through our Services or by corresponding with us by phone, e-mail, or otherwise. Personal Information refers to information that is related to an identified or identifiable person, including, but not limited to, your name, email address, phone numbers, photos, government-issued identification, and work credentials.

1.2 For Providers

We generally collect:

PLEASE NOTE: WE DO NOT REDACT ANY CREDENTIALS THAT ARE UPLOADED TO THE SERVICES AND ANY DOCUMENTS UPLOADED BY YOU ARE DONE SO AT YOUR OWN RISK. You may redact documents you upload to our Services. Please be aware that in order for us to conduct licensing and credential checking, you may be required to provide us with your social security number. We may also disclose your social security number to the Facilities you bid on to allow them to conduct their own background checks. You may withdraw your permission and prevent our use of your information by contacting us directly at

1.3 For Facilities

We may collect your Personal Information if you are using our Services in your capacity as a representative of your Facility (“Facility Representative”). When you use our Services in your capacity as a Facility Representative, we may collect

1.4 For Website Visitors

When you visit our website, we may collect information you choose to submit to us including,

1.5 Information Automatically Collected by ShiftKey

Like other websites or apps, we also may collect and store information that is generated automatically as you navigate through our Services. We may collect

2. How We Use Your Information

3. How We May Disclose Your Information

We may share your information with third parties outside of ShiftKey under the following circumstances:

4. How We Protect All of Our Data

ShiftKey seeks to use appropriate physical, technical, and administrative measures designed to protect Personal Information within our organization. However, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information supplied will not be intercepted while being transmitted over the Internet. You are responsible for keeping your account information and especially your login information confidential. We ask you not to share your login credentials with anyone.

5. Your Rights and Choices

6. Retention

We may retain certain information as required by law or for necessary business purposes. The length of time for which we retain information depends on the purposes for which we collected and use it and/or as required to comply with applicable laws. We are under no obligation to store such Personal Information and, to the extent permitted by law, disclaim any liability arising out of, or related to, the destruction of such Personal Information. We are under no obligation to destroy anonymized aggregate data.

7. Links

This Privacy Policy applies only to this Site and our Services. The Services may contain links to other sites or services. We are not responsible for the privacy policies or other practices employed by websites linked to, or from, our website nor the information or content contained therein. We encourage you to review the privacy statements of such third parties prior to using their sites or services. This Privacy Policy applies solely to information collected and used by our Services.

8. Our Policy Toward Children

The Services are not directed to children under the age of 13. We will not knowingly maintain personally identifiable information from or about anyone under 13. If we become aware that we have collected personally identifiable information from a user that is under the age of 13, then we will remove that child’s Personal Information from our files. If a parent or guardian learns his or her child has provided us with Personal Information, he or she should contact us at

9. Visitors and Users from Outside of the United States

Our computer systems for the Services are currently governed by and operated in the United States, so your Personal Information will be processed by us in the United States, where data protection and privacy regulations may not offer the same level of protection as in other parts of the world, such as the European Union. ShiftKey makes no representation that the Services are governed by or operated in accordance with the laws of any other nation. If you are a visitor from outside the United States, by using the Services, you understand that your Personal Information will be collected and processed in the United States and other countries where ShiftKey or its vendors operate, and acknowledge that your information may be subject to access by law enforcement and other government entities, in accordance with applicable laws. ShiftKey reserves the right to store this information in and outside of the United States and in locations not under our direct control (for example, co-located server facilities).

10. Changes and Updates

From time to time, we may change this Privacy Policy. We encourage you to periodically review our Privacy Policy for the latest information on our privacy practices. If we make any significant changes, we will notify you of such changes by posting the updated Privacy Policy on the Services and by updating the “Last Updated” date at the end of this Privacy Policy. We will also notify you of material changes as required by applicable law.

11. Contact Us

We welcome your feedback regarding this Privacy Policy. If you have any questions, comments, or concerns about either one, please contact us by email at

12. Jurisdiction Specific Provisions