Introduction. This notice describes how we use your personal information.
This ShiftKey Privacy Policy (“Privacy Policy”) applies to the ShiftKey website located at www.shiftkey.com (“Site”), the ShiftKey mobile application, and all other related services that are products of ShiftKey LLC, a Texas limited liability company and its affiliates including but not limited to OnShift, Inc. (“ShiftKey,” “we,” or “us”) that link to this Privacy Policy. We take your privacy very seriously. How we will handle information we learn about you depends upon what you do when using one of our services, mobile applications, or websites (collectively our “Services”). Our platform connects independent healthcare providers (“Providers”) to healthcare facilities in search of temporary services provided by healthcare providers (“Facilities”). We strive to make all choices you make while using our Services as transparent as possible. We also hold the security of your personal information and business information as our top priority. This Privacy Policy covers personally identifiable information and other information that you provide us through your use of our Services. The purpose of this Privacy Policy is to explain what information we collect, how we may collect it, to whom we may disclose it, and certain other matters related to such information, including the choices you have regarding our collection of information. We reserve the right to make changes to this policy at any time and will update this Privacy Policy on the Services when we do so.
During your use of the Services, ShiftKey may collect the following information data about you:
Personal information that you provide to us, such as your user ID and password, name, email address, telephone number, physical address, birth date, gender, zip code, or content you provide by filling in forms through our Services, or other information that can be collected via the Site. You may give us Personal Information about you by filling in forms through our Services or by corresponding with us by phone, e-mail, or otherwise. Personal Information refers to information that is related to an identified or identifiable person, including, but not limited to, your name, email address, phone numbers, photos, government-issued identification, and work credentials.
We generally collect:
PLEASE NOTE: WE DO NOT REDACT ANY CREDENTIALS THAT ARE UPLOADED TO THE SERVICES AND ANY DOCUMENTS UPLOADED BY YOU ARE DONE SO AT YOUR OWN RISK. You may redact documents you upload to our Services. Please be aware that in order for us to conduct licensing and credential checking, you may be required to provide us with your social security number. We may also share your social security number with the Facilities you bid on to allow them to conduct their own background checks. You may withdraw your permission and prevent our use of your information by contacting us directly at help@shiftkey.com.
We may collect your Personal Information if you are using our Services in your capacity as a representative of your Facility. When you use our Services in your capacity as a representative of your Facility, we may collect
When you visit our website, we may collect information you choose to submit to us including,
Like other websites or apps, we also may collect and store information that is generated automatically as you navigate through our Services. We may collect
We will use the information you provide to us for a variety of purposes, including to:
We may share your information with third parties outside of ShiftKey under the following circumstances:
ShiftKey seeks to use appropriate physical, technical, and administrative measures designed to protect Personal Information within our organization. However, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information supplied will not be intercepted while being transmitted over the Internet. You are responsible for keeping your account information and especially your login information confidential. We ask you not to share your login credentials with anyone.
Profile Information. You can review, update, change or delete the information you have provided to us (and that we continue to store) in your profile at any time through your profile settings. To disable your account or request assistance with profile changes please contact us directly at help@shiftkey.com.
Marketing Communications. You can click on the “unsubscribe” link located at the bottom of marketing emails you may receive from us to unsubscribe Regardless of your choices regarding promotional communications and updates regarding content, we may send you administrative messages, service announcements, terms and conditions of your account, or other similar communications.
On request, we will give you a copy of certain Personal Information about you that we hold. This information is subject to a fee, not exceeding the prescribed fee permitted by law.
Your local laws (including those Virginia) may permit you to exercise certain rights with respect to the information we collect from and about you. Depending on your location, you (or an authorized agent acting on your behalf) may make certain requests related to your personal information, including that we:
Applicable law may provide you with the right not to be discriminated against for exercising your rights.
If you would like further information regarding your legal rights under applicable law or would like to exercise any of them, you may contact us at help@shiftkey.com. We will take reasonable steps to verify your identity before responding to your request as required or permitted by applicable law. Please note your rights and choices vary depending upon your location, and certain information may be exempt from such requests under applicable law. In some circumstances, if you ask us to delete your information, you may no longer be able to access or use our Services. Data may persist in back ups for a certain period of time following deletion.
Virginia residents may appeal the denial of a request here: help@shiftkey.com. We will respond within the legally required time period, including a written explanation of the results of your appeal.
Residents of certain states such as Virginia may opt out of the “sale” of their personal information or processing of their personal information for targeted advertising. We allow third parties on our Site to receive certain information such as cookies, IP address, device identifiers, browsing behavior and/or other activity to enable the delivery of targeted advertising about the Services to you. This activity is processing for targeted advertising and may be considered a sale under applicable law.
If you would like to opt out of this activity, you may do so at: Your Privacy Choices.
You may still receive advertising on other sites and services, it just may not be tailored to your interests. Please note, if you use different browsers, devices, or services you will need to opt out on each browser or device where you want the choice to apply. In some cases, you may also be presented with a form field to complete, in those cases we ask for your email address or other information so we may add it to an appropriate suppression list.
We may retain certain information as required by law or for necessary business purposes. The length of time for which we retain information depends on the purposes for which we collected and use it and/or as required to comply with applicable laws. We are under no obligation to store such Personal Information and, to the extent permitted by law, disclaim any liability arising out of, or related to, the destruction of such Personal Information. We are under no obligation to destroy anonymized aggregate data.
This Privacy Policy applies only to this Site and our Services. The Services may contain links to other sites or services. We are not responsible for the privacy policies or other practices employed by websites linked to, or from, our website nor the information or content contained therein. We encourage you to review the privacy statements of such third parties prior to using their sites or services. This Privacy Policy applies solely to information collected and used by our Services.
The Services are not directed to children under the age of 13. We will not knowingly maintain personally identifiable information from or about anyone under 13. If we become aware that we have collected personally identifiable information from a user that is under the age of 13, then we will remove that child’s Personal Information from our files. If a parent or guardian learns his or her child has provided us with Personal Information, he or she should contact us at help@shiftkey.com.
Our computer systems for the Services are currently governed by and operated in the United States, so your Personal Information will be processed by us in the United States, where data protection and privacy regulations may not offer the same level of protection as in other parts of the world, such as the European Union. ShiftKey makes no representation that the Services are governed by or operated in accordance with the laws of any other nation. If you are a visitor from outside the United States, by using the Services, you understand that your Personal Information will be collected and processed in the United States and other countries where ShiftKey or its vendors operate, and acknowledge that your information may be subject to access by law enforcement and other government entities, in accordance with applicable laws. ShiftKey reserves the right to store this information in and outside of the United States and in locations not under our direct control (for example, co-located server facilities).
From time to time, we may change this Privacy Policy. We encourage you to periodically review our Privacy Policy for the latest information on our privacy practices. If we make any significant changes, we will notify you of such changes by posting the updated Privacy Policy on the Services and by updating the “Last Updated” date at the end of this Privacy Policy. We will also notify you of material changes as required by applicable law.
We welcome your feedback regarding this Privacy Policy. If you have any questions, comments, or concerns about either one, please contact us by email at help@shiftkey.com.