(“Site”), the ShiftKey mobile application, and all other related services are products of ShiftKey LLC,
We take your privacy very seriously. How we will handle information we learn about you depends upon what you
do when using one of our services, mobile application, or websites (collectively our “Services”). Our
platform connects healthcare providers (“Providers”) to facilities in search of temporary healthcare
providers (“Facilities”). We strive to make all choices you make while using our Services as transparent
as possible. We also hold the security of your personal information and business information as our top
how that information is used and shared, how the information is protected, and how you can control your
privacy while using the Services. We reserve the right to make changes to this policy at any time and will
Information ShiftKey Collects
During your use of the Services, ShiftKey may collect the following data about you:
Information Provided by You
You may give us Personal Information about you by filling in forms through our Services or by corresponding
with us by phone, e-mail, or otherwise. Personal Information refers to information that is related to an
identified or identifiable person, including, but not limited to, your name, email address, phone numbers,
photos, government-issued identification, and work credentials.
For Providers: We collect your personal information when you register to use
our Site or mobile application, subscribe to our Services, and when you report a problem with our Services.
This information may include your name, email address, username, credentials, driver license number, social
security number, payment information, address, phone number, photos, and, in some instances, your calendar
information or location. We also store any submissions, including your work or licensing credentials that
you may upload or provide to us, in order to provide you with certain features and functionalities of the
Services. We may verify the accuracy and status of your licensing credentials. PLEASE NOTE: WE DO NOT
REDACT ANY CREDENTIALS THAT ARE UPLOADED TO THE SERVICES AND ANY DOCUMENTS UPLOADED BY YOU ARE DONE SO
AT YOUR OWN RISK. You may redact documents you upload to our Services. Please be aware that in order for
us to conduct licensing and credential checking, you may be required to provide us with your social security
number. We may also share your social security number with the Facilities you bid on to allow them to
conduct their own background checks. You may withdraw your permission and prevent our use of your
information by contacting us directly at firstname.lastname@example.org.
For Facilities: We may collect your Personal Information if you are using our
Services in your capacity as
a representative of your Facility. When you use our Services in your capacity as a representative of your
Facility, we may collect your name, email address, phone number, Facility name, and your employment
Information Automatically Collected by ShiftKey
Like other websites or apps, we also may collect and store information that is generated automatically as
you navigate through our Services. We may collect information about your visit or use of our Services
from the browser on your computer or mobile device including but not limited to the time and date you
access the Services, your geographic location, IP address, device information, cookies and the pages you
request (“Non-Personal Information”) — to analyze trends, administer the Services, track navigation of the
site, deliver relevant advertisements and gather broad demographic information for aggregate use
(note that IP addresses are not linked to “Personal Information”). We use this information to improve
understanding of customer needs and provide relevant services. To automatically collect information,
we use various technologies including:
• Cookies. Cookies are small data files that a website you visit may save on your hard drive that
usually includes an anonymous unique identifier. The cookie does not personally identify the
Provider; it merely identifies the computer or device with which the Provider accesses the Services.
Unless a Provider voluntarily identifies himself or herself (through registration, for example), the
Services will not be able to ascertain the identity of the Provider, even if a cookie is assigned to
Provider’s computer. The only personal information a cookie can contain is information supplied by a
Provider. A cookie cannot retrieve any other data from your hard drive, pass on computer viruses, or
your preferences, promotional campaigns that require Provider identification, keeping track of our
audience size and traffic patterns, and in certain other cases. You can configure your browser to
accept cookies, reject cookies or notify you when a cookie is being used; however, if you do so it
may render your computer unable to take advantage of certain personalized features of the Services.
Cookies allow us to provide better security on the Services, to customize the content, to track
purchases, and to keep the Services working properly.
• Analytics. We use various analytics services to better understand how visitors interact with our
Services. These analytics services provide non-personally identifiable data including but not
to data on where visitors came from, what actions they took on our site and where visitors went when
they left our site. In particular, we use Google Analytics to help us perform our business and
Service-related analytics. For more information about how Google Analytics uses your data,
You may opt out of the use of Google Analytics by vising
the Google Analytics opt-out web page at:
How We Use Facility and Provider Data
We will use the information you provide to us for a variety of purposes, including to:
• create and administer your ShiftKey account,
• provide communication between Facilities and Providers to request and/or confirm scheduling for
• facilitate direct messaging between Facilities and Providers
• share Provider profiles with their Facilities and vice versa,
• verify the accuracy and status of your licensing credentials with various licensing boards,
• contact you for support and feedback requests,
• contact you to inform you of important changes or additions to our Services,
• send you administrative notices, offers and any other communications that we believe may be of
interest to you,
• operate, improve and maintain our products and Services,
• track and monitor web traffic, and
• implement SPAM protection.
How We May Share Facility and Provider Information
We don’t give your Personal Information to any third parties, except as described below under
“Sharing of Personal Information”. When we share data with third parties that support our delivery of our
Services, we require that they protect your Personal Information to the same standards we do. We reserve
the right to disclose Personal Information when we believe that doing so is reasonably necessary to comply
with the law or law enforcement, to prevent fraud or abuse, or to protect our legal rights.
Please see below for more information about how we may share your Personal Information and Non-Personal
Sharing of Personal Information
When you send information to the Services, you are granting us permission to use and take other
actions regarding such information, to provide the Services. We do not share, sell, rent or otherwise
information with third parties outside of ShiftKey under the following circumstances:
1) With Your Consent: We may share information when you provide us with your consent to do so,
like when we share Provider profiles with Facilities to link shift opportunities. This
may occur, for example, when you affirmatively instruct us to do so or it may occur through
2) Service Providers and Contractors: We reserve the right to disclose to service providers,
contractors, or other third parties any or all of the information that we collect about you
to conduct business on our behalf. These activities could include processing or making payments,
maintaining the Site and/or our Services, or facilitating email delivery to you. We require that
our service providers and contractors protect your Personal Information with the same standards we
do but we are not responsible for their policies or practices.
3) By Law or to Protect Rights: We may disclose information when we believe that disclosure is
necessary to comply with the law, to enforce our intellectual property rights, to enforce our
Terms of Service, or to protect the rights, property or safety of ShiftKey and our employees,
and if necessary to defend against third-party claims. We may also disclose information when
requested to comply with a court order, investigation, or governmental request.
4) Business Transfers: If we go through a business transfer,
such as consolidation, merger, restructuring, acquisition, or sale of
part or all of our assets, you acknowledge and consent to the transfer of your
information. You further acknowledge and consent to the continued use of your
Please bear in mind that whenever you voluntarily make your Personal Information available for viewing
by third parties online or otherwise make your Personal Information publicly available – for example
through comments and participation in forums or through email – that information can be seen, collected
and used by others besides us. We cannot be responsible for any unauthorized third-party use of
Sharing of Non-Personal Information and Aggregate Data
ShiftKey may share with third parties your Non-Personal Information and related aggregated data.
Because this form of data does not identify particular Providers or Facilities, these third
parties will not be able to contact you based solely on this data. For example, we may share
aggregated usage data from our Providers or may share IP addresses or general demographic
information of our Providers to provide anonymous aggregated data to business partners about
the volume of use on the Services and the opportunities in which Providers are most interested.
How We Protect All of Our Data
We seek to use reasonable physical, technical, and administrative measures designed to
protect Personal Information within our organization. However, as effective as the reasonable
security measures we implement may be, no security system is impenetrable. We cannot guarantee
the security of our database, nor can we guarantee that information supplied will not be intercepted
while being transmitted over the Internet. Therefore, any information you transmit to us is sent at
your own risk.
If we learn of a security system’s breach, we may attempt to notify you electronically by posting a notice
on the Services or sending an email to you. You may have a legal right to receive this notice in writing.
To receive free written notice of a security breach (or to withdraw your consent from receiving electronic
notice), please contact us at the address below.
How You Can Control the Information We Collect, Use and Share
If you share information with us, you will have the opportunity to review, update, change or delete
the information you have provided to us (and that we continue to store) at any time through your
profile settings. You can also stop receiving emails from us or disable your account to prevent any
future purchases through that account. Please contact us directly at
email@example.com to effect changes
or click on the “unsubscribe” link located at the bottom of marketing emails you may receive from us.
On request, we will give you a copy of all the Personal Information about you that we hold. This
information is subject to a fee not exceeding the prescribed fee permitted by law.
We may retain certain information as required by law or for necessary business purposes. We are under no
obligation to store such Personal Information indefinitely and, to the extent permitted by law, disclaim
any liability arising out of, or related to, the destruction of such Personal Information. In addition,
you should be aware that it is not always possible to completely remove or delete all of your information
from our databases without some residual data because of backups and other reasons. We are under no
obligation to destroy anonymized aggregate data.
Regardless of your choices regarding promotional communications and updates regarding content, we may send
you administrative messages, service announcements, terms and conditions of your account, or other
similar communications, without offering you the opportunity to opt out of receiving them.
The Services may contain links to other sites or services. We are not responsible for the privacy policies
or other practices employed by websites linked to, or from, our website nor the information or content
contained therein. We encourage you to review the privacy statements of such third parties prior to using
Our Policy Toward Children
The Services are not directed to children under the age of 13. We will not knowingly maintain personally
identifiable information from or about anyone under 13. If we become aware that we have collected personally
identifiable information from a user that is under the age of 13, then we will remove that child’s Personal
Information from our files. If a parent or guardian learns his or her child has provided us with Personal
Information, he or she should contact us at firstname.lastname@example.org.
Visitors and Users from Outside of the United States
Our computer systems for the Services are currently governed by and operated in the United States, so your
Personal Information will be processed by us in the United States, where data protection and privacy
regulations may not offer the same level of protection as in other parts of the world, such as the
European Union. ShiftKey makes no representation that the Services are governed by or operated in
accordance with the laws of any other nation. If you are a visitor from outside the United States,
by using the Services, you understand that your Personal Information will be collected and processed
in the United States and other countries where ShiftKey or its vendors operate, and acknowledge that
your information may be subject to access by law enforcement and other government entities, in accordance
with applicable laws.
ShiftKey reserves the right to store this information in and outside of the United States and in locations
not under our direct control (for example, co-located server facilities).
Changes and Updates
Policy for the latest information on our privacy practices. If we make any significant changes, we will
changes. You will be bound by any such changes to the policy when you use the Services after those changes
have been posted. If we make material updates concerning practices where we have represented we will obtain
your consent to use or disclose your Personal Information, we will obtain your consent before taking any
action inconsistent with those representations.
about either one, please contact us by e-mail at email@example.com
Last Updated: March 15, 2021